Scam refunds
UK banks must now refund most people who were tricked into sending money. We show you how to claim it, and what to do if they say no.
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Scammed, refused a refund, or stuck in a contract they say you cannot leave? Search a UK company for the direct number and email of its Complaints, Refunds or Management team. VerovaConnect then writes the letter or email for you, with your details already in it, ready for you to send. You keep every penny you get back.
New to us? VerovaConnect is part of the VerovaShield app. Here is how to get it, and what it costs.
Dear Complaints Team,
On 2 March 2026 you took £2,480.00 from my account without my agreement. I am writing to ask for a full refund of this payment.
Please confirm the refund within 14 days. If I do not hear from you, I will refer my complaint to the Financial Ombudsman Service.
Connect Search
1Choose whether you want to find a company or write a claim. It is all inside the VerovaShield app.
2Connect Search gives you the direct number and email for the team that can actually help.
3Answer a few questions and your refund letter is written for you, ready to send. You keep every penny.
Unlimited use, with as many letters and as many disputes as you need, for as long as you are a member.
UK banks must now refund most people who were tricked into sending money. We show you how to claim it, and what to do if they say no.
Answer a few questions and your letter comes back finished, with your details already in it, ready to send.
Section 75 for anything over £100 on a credit card, and chargeback for a debit card. These are two rights most people never use.
Gyms, broadband, insurance and subscriptions, including the cancellation routes companies would rather you never found.
Who covers your company, what they need from you, and the deadline you must act by before you lose the right.
Search a company and get the department you need, with its direct phone number and email, rather than the main switchboard or a general enquiries form.
A claims management company fills in the forms, sends them off for you, and keeps a cut of whatever you get back. We write exactly the same letter and tell you which department to send it to.
Their cut of a £3,000 refund, at the 28% the law allows on a claim of that size. You would receive £2,160.
We write the same letter and hand it to you finished. You send it, and you keep the full £3,000.
We write the letter, you send it, and whatever comes back is yours. We never act on your behalf, never contact the company for you, and never take a share of anything you recover. Our guides and letters are information to help you act for yourself. They are not legal advice on your particular case.
VerovaConnect lives inside the VerovaShield app. Install the app, add VerovaConnect, and then you can also sign in here.
Scam checks for texts, calls and links, and blocking for nuisance calls.
On the app’s home screen, find Get your money back and tap Join VerovaConnect.
Use the same mobile number or email and the same password. Everything you write is saved to your account.
VerovaShield and VerovaConnect together are free for 3 days, then £9.99 a month. Cancel at any time, and we never take commission on anything you get back.
Email hello@verovashield.com and we will tell you the moment it launches on iPhone.
Use the same details as the VerovaShield app: your mobile number or email, and your password.
You are already signed in on this device.
Go to my lettersDo not have an account yet? VerovaConnect is part of the VerovaShield app. Get the app and add it there.
Enter the mobile number on your VerovaShield account and we will text you a code.
We have sent you a 4-digit code. It lasts for ten minutes.
Use at least 8 characters, with a capital letter, a small letter and a number.