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VerovaShieldThe agreement between you and Verova Group Ltd for use of VerovaShield.
These terms ("Agreement") are between you ("the User") and Verova Group Ltd, trading as VerovaShield ("we", "us", "our"). By using our website or the VerovaShield app, you agree to the terms set out below.
VerovaShield is a digital safety app that helps users check messages, phone numbers and websites for signs of scams, phishing or fraud, and helps block known nuisance and scam calls. VerovaShield provides guidance to support your own decisions — it does not guarantee that any message, number or website is safe or unsafe.
The app is intended for general use. If you are using it on behalf of a family member, please make sure they are comfortable with how their information is used, in line with our Privacy Policy.
VerovaConnect is an optional addition to your subscription. It gives you our letter service, our guides on getting your money back and getting out of contracts, and Connect Search, which finds the right department and direct number for a company rather than its main switchboard. We aim to keep contact information accurate and up to date but cannot guarantee it will always be current.
We do not take a penny of anything you get back. Claims companies can charge up to 28% on a claim of this size. On £3,000 returned after a scam, that is £840 gone. We charge nothing on top of your subscription, however many letters you write and whatever those letters get you back. Every penny is yours.
So that you know exactly where you stand, here is how the service works.
We are not solicitors and this is not legal advice. Verova Group Ltd is not a law firm, a claims management company or a regulated financial adviser. What we provide is information and letter templates, in the same way Citizens Advice, Which? and MoneySavingExpert do. If your situation is complicated or a lot of money is at stake, please take proper advice from a solicitor or from Citizens Advice, which is free.
You write the letter, and you send it. We ask you questions and put your answers into a letter for you. The facts in it are the facts you give us — we have no way of checking them and we do not try to. Before you send anything, please read it through and make sure it says what you meant to say. Nothing is sent on your behalf. You post or email it yourself.
We cannot promise you an outcome. No letter can make a company pay. What a good letter does is put your case properly, quote the right rule, and set a deadline, which gives you the best chance and leaves you in a strong position if you go on to the ombudsman. It is not a guarantee, and anyone who gives you one is not being straight with you.
Rules and time limits change. We check the law, the deadlines and the ombudsman schemes behind every letter, and we keep them up to date. Even so, things change, and your own circumstances may not be quite the same as the situation a letter was written for. Please check anything that matters to your case before you rely on it.
Deadlines are yours to keep. We show you the dates that apply to your case and save them with your letter, as a help to you. Meeting them is your responsibility, and we are not liable if one is missed.
Your details stay with us. Your name, address and the details of your case go straight into your letter on our own servers. They are never sent to any outside company or artificial intelligence service. We store only the last four digits of any account number.
By using the letter service you accept that you are responsible for what you send and for the decisions you make, and that Verova Group Ltd is not liable for the outcome of any complaint, claim or cancellation. Nothing in these terms limits your legal rights as a consumer, or our liability for anything that cannot lawfully be excluded.
Reports submitted through VerovaShield Community help improve protection for all users. By submitting a report, you agree it may be used, in an anonymised or aggregated form, to help identify scams and nuisance numbers.
While VerovaShield is designed to help you make safer decisions, no security or scam-detection tool can guarantee complete protection. If you believe you have been the victim of fraud, contact your bank and the relevant authorities immediately.
You agree not to misuse the app, including submitting false reports, attempting to disrupt the service, or using it for any unlawful purpose.
VerovaConnect is sold for personal use. Fair use limits of 500 quick safety checks and 100 in-depth company searches a month apply, resetting on the first day of each calendar month. These limits are far above what normal personal use needs and almost nobody will reach them. If you do, the rest of VerovaConnect keeps working and your searches start fresh the following month. VerovaConnect is not licensed for business, bulk, automated or resale use.
You can buy a VerovaShield plan in the app through the App Store or Google Play, or directly on our website. This section applies to plans bought on our website.
How you are billed. Payments on our website are taken by our payment provider, Stripe. Your plan is billed monthly or yearly, depending on the option you choose, and each payment is taken in advance at the start of the period it covers. Your plan renews automatically at the end of each period until you cancel it.
Cancelling. You can cancel at any time from your account on our website. Sign in at verovashield.com and choose to manage or cancel your plan. When you cancel, you will not be charged again, and you keep full access until the end of the period you have already paid for.
Refunds. We do not give partial refunds for the unused part of a monthly or yearly period, except where the law requires us to.
Your 14-day right to cancel. Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel a new plan bought on our website within 14 days of buying it. By starting to use VerovaShield straight away, you ask us to begin providing the service immediately. If you then cancel within the 14 days, we will refund what you paid, but the refund may be reduced to reflect the service you have already received. To cancel within this period, email us at hello@verovashield.com.
Price changes for website plans. If we change the price of a plan bought on our website, we will email you at least 30 days before the new price applies. You can cancel before then, and if you do, you will not be charged the new price.
We may change the price of a subscription from time to time, for example to reflect changes in our costs, the cost of the services we rely on, or taxes. We will give you at least 30 days’ notice before any price increase takes effect. If you subscribe through the App Store or Google Play, that notice may come from Apple or Google, or from us by email or in the app. If you subscribe on our website, we will send the notice to you by email.
An increase only ever applies to renewals falling after that notice period — never to a period you have already paid for. You are free to cancel at any point before the new price applies, and if you do, you will not be charged it. If we ever reduce a price, the lower price applies from your next renewal with no action needed from you.
We may update these terms from time to time. Where changes materially affect your use of the app, we will give you reasonable notice.
This Agreement is governed by the laws of England and Wales, and the courts of England and Wales will have exclusive jurisdiction over any dispute.
If you have any questions about these terms, please contact us at hello@verovashield.com.
If anything on this page is unclear, or you would like it explained, email us at hello@verovashield.com and a person will answer you.